Refund policy

Effective Date: September 6, 2026

At Anspair, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review the following policy before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the item should generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Free from damage, stains, odors, or signs of use

• Returned with any included accessories, tags, or original materials, where applicable

Certain products may not be eligible for return due to their nature or applicable legal requirements.

2. Return Request

If you would like to request a return, please contact us using the information below.

Please include your order number and a brief description of the reason for your return.

We recommend contacting us before sending any item back. Unauthorized returns may not be accepted.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us review the issue and determine the appropriate resolution.

4. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Shipping Costs

Original shipping charges may be non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item or otherwise required by applicable law.

6. Non-Returnable Items

Some products may be excluded from returns because of their nature, hygiene considerations, customization, final-sale status, or applicable law.

Where applicable, such restrictions will be communicated on the relevant product page or at the time of purchase.

7. Exchanges

If you would like to exchange an item, please contact us. Exchange availability may depend on product availability and the applicable return conditions.

8. Refund Delays

If your approved refund has not appeared after the expected processing period, first check with your bank or payment provider.

If you still need assistance, contact Anspair and provide your order information.

9. Contact Us

For return or refund assistance:

Anspair
Phone: 516-777-1168
Email: suppport@anspair.store
Address: 3716 Drum Cir, Anchorage, AK 99507, United States

We appreciate your trust in Anspair and are committed to providing a smooth and professional shopping experience.